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ISO/TC 312 convenes the 8th plenary meeting
Date: 2022-06-01    Source:CNIS   

The 8th plenary meeting of ISO/TC 312, Excellence in service, was held virtually from May 23-27, attended by over 30 representatives from China, Germany, the UK, Japan, India, Cyprus, etc. and representatives from ISO/IEC JTC 1/SC 40, ISO/TC 324 and other liaison organizations. Chinese experts from CNIS attended the meeting, including Cao Lili, Zheng Juaner and Zhou Xingyao.

The working progresses of the secretariat, liaison organizations, WG 1, WG 2 and WG 4 were reported on the meeting. Also, the optimization of the website of ISO/TC 312 and further plans on developing international standards for service excellence were discussed by attendees. As a result, ISO/TC 312 decided to expand the influence of its website by displaying the practices of service excellence practices online, and develop more international standards in the field of service excellence implementation.

At the meeting, attendees also discussed two standards under development related to ISO 23592:2021, Service excellence - principles and model, which are designed to collect global best practices of service excellence and relevant applications in public service organizations.

CNIS experts actively participated in the discussion of the meeting, and have vigorously joined in its activities by researching service excellence practices of e-commerce companies. As the counterpart of ISO/TC 312 in China, CNIS will further support ISO/TC 312 by carrying out its resolutions.

 
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